Shipping policy

Order Processing

All orders are processed within 3–5 business days. Once your order has been shipped, you will receive a shipping confirmation email with tracking information.

Free Worldwide Shipping

We offer free shipping worldwide on all orders.

Delivery Times

Estimated delivery time is 7–14 business days after your order has been processed and shipped.

Please note that delivery times are estimates and may vary depending on your location, customs processing, carrier delays, weather, holidays, or other circumstances outside of Furlume’s control.

Order Tracking

Once your order has shipped, you will receive a tracking number by email. You can use this tracking number to follow your order’s progress.

Incorrect Shipping Information

Please carefully check your shipping address before completing your purchase. If you notice an error, contact us as soon as possible. We cannot guarantee that changes can be made after an order has entered processing.

International Orders

Furlume ships worldwide. Depending on your destination, local customs duties, taxes, or import charges may apply. Any such charges imposed by your country are the customer’s responsibility.

Delayed or Missing Orders

If your order has not arrived within the estimated delivery timeframe, please contact us at support@furlume.co so we can help you locate your shipment.

Returns & Refunds

Furlume accepts eligible returns within 30 days of delivery. For complete information about eligibility, return conditions, and refunds, please see our Return & Refund Policy.