FAQ

What payment method do you accept?

We accept all major credit cards including Visa, Mastercard, American Express, Apple Pay, etc. We also support PayPal for your convenience. All transactions are secure and encrypted to protect your information.

What is your return policy?

Our return policy allows customers to return items within 30 days of purchase in their original condition with all tags attached. Items must be unworn and unwashed. To initiate a return, contact our customer service team with your order number and reason for return. Once approved, we'll provide a prepaid shipping label. Refunds are processed within 5-7 business days after we receive and inspect your returned item. Some items marked as final sale cannot be returned. For specific questions about your order, please reach out to our support team.

How often should I replace the filters?

For best results, we recommend replacing the filter every 2–3 months, depending on your water quality and usage. The set includes 4 extra filters.

Do you ship internationally?

Yes, we ship internationally to most countries. Shipping times and costs vary depending on your location. For specific details about delivery to your area, please check our shipping policy or contact our customer service team.

Can I modify or cancel my order after placing it?

Can I modify or cancel my order after placing it?

Orders can typically be modified or cancelled within a short window after placement. We recommend contacting our customer service team as soon as possible if you need to make changes. Once your order has been processed and shipped, modifications may not be possible, but we'll do our best to help. Please reach out to us with your order number and details about the changes you'd like to make.

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